Frequently Asked Questions
I just placed an order, how long will it take? The average time for shipping is one, to three days, for most items. Each piece is made especially for you. If you need something for a birthday, or timely gift, please email us with the date.
What is Same-Day Shipping? Same-Day Shipping applies to items specifically marked, Same-Day Shipping, on our site. Orders must be placed by noon, Eastern Standard Time. Orders after noon, EST. will be shipping the following day.
Do you plate Bittersweets NY jewelry? No, we only use solid, gold, platinum, & sterling silver.
I don't know my (or my sweetie's) ring size. Send us an email with your mailing address and we'll get one out to you right away. Title the email, "Ring Sizer" in the subject.
I'd like to get a line sheet for my store. We are not taking any new wholesale accounts at this time.
Can you make 14k white, without nickel, in the alloy. Yes, please email us and we can assist you with this special request! There may be a slight delay in lead-time on your piece, and this service is limited to certain styles.
Can you set my gem in one of your settings? We're so sorry, but we are not offering this service, at this time.
Who did the photography on your website? The on-model photos are by John Sears Media